RETURN POLICY

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

1. Return Window

We accept eligible returns within 15 days of delivery.

To qualify for a return, the item must be returned within 15 days from the date it was delivered to you.

2. Return Eligibility

To be eligible for a return, items must:

• Be unworn, unused, and unwashed;
• Be in their original condition;
• Have all original tags and labels attached;
• Be returned with the original packaging where applicable;
• Be free from stains, odors, perfume, makeup, pet hair, or other signs of use.

Items that have been worn, washed, altered, damaged after delivery, or otherwise show signs of use may not be eligible for a refund.

3. How to Make a Return

To return an eligible item:

Step 1: Make sure your item meets the return requirements listed above.

Step 2: Pack the item securely, preferably using its original packaging.

Step 3: Include your order number and purchaser name inside the package so that we can identify your return.

Step 4: Ship the return directly to the following return address:

Return Address:
Tin Yi Group Limited
No. 268 Zhongxin Road, Dayong Town
Zhongshan City, Guangdong Province
China

Please retain your shipping receipt and tracking information until your refund has been completed.

Customers do not need to contact us in order to obtain our return address. The complete return address is publicly provided above.

However, we recommend contacting our customer service team before shipping your return so we can assist with tracking and processing your return efficiently.

4. Return Shipping Costs

Defective, Damaged or Incorrect Items

If you received an item that is:Defective; Damaged upon arrival; Incorrect; Different from the item you ordered; please contact us and provide relevant photos.

Once verified, we will cover the reasonable return shipping cost or provide another appropriate resolution.

Returns for Personal Reasons

For returns due to personal reasons, including:

Change of mind; Incorrect size ordered; Style or color preference; Item no longer wanted;

the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and keeping your shipping receipt until your refund has been completed.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment,  within three business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@elasticblue.shop.

Please contact our Customer service at service@elasticblue.shop to get the return address.